Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, and payment details.
• Order Information: Items ordered, special instructions, delivery times, and order history.
• Technical and Usage Information: Device type, operating system, IP address, browser type, browsing behavior, app usage data, and crash reports.
• Payment Information: Processed securely by Stripe; we do not store full credit card numbers on our servers.
• Location Information (optional): If you allow location access, we may use it to suggest nearby stores.

2. How We Use Your Information

We use your information to:

• Process and manage your pickup orders.
• Confirm orders and notify you when your order is ready.
• Analyze usage trends (via Google Analytics) to improve our services.
• Communicate promotions if you opt-in.
• Comply with legal requirements.

3. Use of Google Analytics

We use Google Analytics to collect information about your interaction with our website and mobile apps. Google Analytics gathers data such as pages visited, time spent on each page, links clicked, and device and browser information. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4. Payments via Stripe

We use Stripe to process payments securely. Stripe collects and processes payment information in accordance with its own Privacy Policy. We do not store your complete credit/debit card information on our servers.

5. Sharing Your Information

We may share your information with:

• Service providers: For hosting, analytics, email communication, and customer support.
• Payment processors: (Stripe) to facilitate secure payments.
• Authorities: When required by law or to protect our legal rights.

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, provide personalized content, and analyze site traffic. You can manage your cookie preferences through your browser settings.

7. Mobile App Permissions

Our mobile apps may request access to:

• Location (optional): For store location suggestions.
• Notifications: To send you order updates and promotional messages.
• Camera/Photos (optional): If you upload an image or scan QR codes.

You can manage these permissions in your device settings.

8. Data Security

We implement industry-standard security measures to safeguard your data, including encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

9. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you.
• Correct or update your information.
• Request deletion of your personal data.
• Opt-out of marketing communications.
• Object to certain types of data processing.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

11. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

13. Contact Us